Last updated: 25 October 2026
Where we ship
We currently ship across the United Kingdom.
Dispatch
Orders placed before 2pm on a working day are dispatched the same day. Orders placed after that, or at weekends and on bank holidays, are dispatched the next working day.
You will receive a confirmation email with tracking as soon as your order leaves us.
Delivery times and costs
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard UK delivery | 3–5 working days | £3.95 |
| Orders over £40 | 3–5 working days | Free |
Delivery estimates run from the date of dispatch, not the date of order, and are estimates rather than guarantees.
Christmas delivery
Last order dates for guaranteed delivery before Christmas are published on this page each December. Orders placed after that date will still be dispatched, but we cannot guarantee arrival before 25 December.
Delays
Occasionally deliveries are delayed by weather, courier backlogs or events outside our control. If your order has not arrived within 10 working days of dispatch, email us and we will investigate.
We cannot treat an item as lost until the courier's own investigation window has passed, which is usually 10 working days for standard services.
Wrong or incomplete address
Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been dispatched. If a parcel is returned to us because the address was incorrect or nobody was available to receive it, we will refund the goods but not the original delivery cost.
Damaged in transit
If your order arrives damaged, email us within 48 hours with photographs of the item and the packaging. We will arrange a replacement or refund at no cost to you.
Contact
Ophilion, Happy Home, Bamrauli, Prayagraj 211012, Uttar Pradesh, India
Email: help@ophilion.com · Phone: +44 7771 119095