Delivery
How much is delivery?
Standard UK delivery is £3.95 and takes 3–5 working days. Orders over £40 ship free.
When will my order be dispatched?
Before 2pm on a working day, it goes the same day. After that, or at weekends and bank holidays, the next working day.
Do you deliver outside the UK?
Not yet. We currently ship within the United Kingdom only.
Will it arrive before Christmas?
We publish last order dates each December. Order before the published date and it will arrive in time.
My order has not arrived.
Check your tracking link first. If it has been more than 10 working days since dispatch, email us and we will chase the courier.
Returns and refunds
Can I return something I changed my mind about?
Yes. You have 14 days from delivery to tell us you want to cancel, and a further 14 days to send it back.
Can I return opened skincare or supplements?
No. For hygiene reasons, sealed products cannot be returned once the seal is broken, unless they are faulty. Unopened items with the seal intact are fine.
Who pays return postage?
You do, unless the item is faulty, damaged or not what you ordered, in which case we cover it.
How long do refunds take?
Within 14 days of us receiving the goods back, to your original payment method.
Products
Are your products suitable for sensitive skin?
It depends on the product. Check the ingredient list on the product page and patch test before first use.
Can I use these while pregnant or on medication?
Ask your doctor or pharmacist. We sell cosmetic and wellness products and we are not qualified to give medical advice.
Orders and payment
What payment methods do you take?
All major credit and debit cards, plus the wallet options shown at checkout.
Is my payment secure?
Yes. Payments are processed by Shopify Payments. We never see or store your card details.
Can I change or cancel my order?
Email us as quickly as you can. If it has not been dispatched we can usually amend it. After dispatch, use the returns process instead.
I have not had a confirmation email.
Check your spam folder first. If it is not there, email us and we will resend it.
Still stuck?
Email help@ophilion.com or call +44 7771 119095, Monday to Friday, 9am–5pm GMT. Include your order number if you have one.