Last updated: 25 October 2026
This policy explains how Ophilion collects and uses your personal data. We are the data controller. Contact us at help@ophilion.com.
What we collect
- Order information — name, billing and delivery address, email, phone number, order history.
- Payment information — processed by our payment providers. We never see or store your full card number.
- Account information — if you create an account, your login details and saved addresses.
- Marketing preferences — whether you have opted in to email or SMS.
- Technical data — IP address, browser, device and pages viewed, collected through cookies and similar technologies.
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Processing and delivering your order | Performance of a contract |
| Customer service and handling returns | Performance of a contract |
| Fraud prevention and store security | Legitimate interests |
| Marketing emails and SMS | Consent, which you may withdraw at any time |
| Improving the store and our products | Legitimate interests |
| Keeping accounting and tax records | Legal obligation |
Who we share it with
We share data only with providers who need it to run the business: our ecommerce platform (Shopify), payment processors, delivery couriers, our email and SMS platform, and our accountants. Each acts under contract and may not use your data for their own purposes.
We may also disclose data where we are legally required to do so.
We never sell your personal data.
International transfers
Some of our providers process data outside the UK. Where they do, transfers are protected by UK adequacy regulations or by International Data Transfer Agreements with appropriate safeguards.
How long we keep it
Order and transaction records are kept for seven years to meet HMRC requirements. Marketing data is kept until you unsubscribe. Account data is kept until you ask us to close your account.
Your rights
Under the UK GDPR you have the right to access your data, correct it, have it erased, restrict or object to its processing, request portability, and withdraw consent at any time.
To exercise any of these, email help@ophilion.com. We will respond within one month.
If you are unhappy with how we have handled your data you may complain to the Information Commissioner's Office at ico.org.uk, or call 0303 123 1113.
Cookies
We use cookies that are strictly necessary for the store to work, plus analytics and marketing cookies which we set only with your consent. You can change your preferences at any time through the cookie banner.
Children
This store is not intended for children under 16 and we do not knowingly collect their data.
Contact
Ophilion, Happy Home, Bamrauli, Prayagraj 211012, Uttar Pradesh, India
Email: help@ophilion.com · Phone: +44 7771 119095