Last updated: 25 October 2026
This policy sets out your rights when buying from Ophilion ("we", "us"). Nothing in this policy affects your statutory rights.
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order for any reason within 14 days of the day after you receive your goods. You do not need to give a reason.
To cancel, email help@ophilion.com with your order number before the 14 days expire. A clear statement that you wish to cancel is enough.
Once you have told us, you have a further 14 days to return the goods to us.
Refunds
We will refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is sooner. Refunds go to the original payment method.
We refund the price of the goods plus the standard delivery cost you originally paid. If you chose a more expensive delivery option, we refund the standard rate only.
We may reduce your refund to reflect any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
Return postage
You are responsible for the cost of returning goods to us unless the goods are faulty, damaged or not as described, in which case we cover it. We recommend a tracked service, as you bear the risk until the goods reach us.
Items that cannot be returned once opened
For health protection and hygiene reasons, the cancellation right does not apply to sealed goods that have been unsealed after delivery. This includes cosmetics, skincare, supplements and any product with a protective seal that has been broken.
These items can still be returned if they are unopened and the seal is intact, or if they are faulty.
Faulty or incorrect items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have a 30-day right to reject for a full refund.
After 30 days you may ask for a repair or replacement, and if that fails you may be entitled to a refund or price reduction.
If something arrives faulty or incorrect, email help@ophilion.com with your order number and a photograph. We will arrange a replacement or refund and cover return postage.
How to return
- Email help@ophilion.com with your order number and what you are returning.
- We will reply with the return address and instructions.
- Send the goods back within 14 days, ideally in their original packaging.
Contact
Ophilion, Happy Home, Bamrauli, Prayagraj 211012, Uttar Pradesh, India
Email: help@ophilion.com · Phone: +44 7771 119095
We aim to reply within one working day.